You won’t be near anyone with COVID-19.
The fear of contracting COVID-19 shouldn’t cross your mind when you need emergency care. That’s why we’ve created safe zones in our ER - keeping you separate from anyone we’re treating for COVID-19.
We’re suiting up and scrubbing down even more.
We’ve upped our cleaning and disinfecting protocols - especially for high-touch areas. We also make sure we’re adequately stocked with masks, shields, gloves and towns to help keep you and our staff healthy.
Checking, then double-checking.
For an added layer of protection, we have hospital personnel screening patients for COVID-10 exposure and symptoms before they enter our facility.
Your health and safety are our top priority.
Hospital Reopening Announcements
Our clinics are open, elective procedures are ready to be scheduled, and our emergency rooms continue to be a safe place to treat ALL emergencies. From serious conditions to aches and pains, your health care needs didn’t stop. We know this. And now it’s time to get you and your family the advanced medical care you need.
Mountain Vista Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment – with confidence and without fear.
Our Safe and Ready program consists of a rigorous five-point standard ensuring patient safety, confidence and convenience:
Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible.
Any COVID-19 related care takes place in designated areas away from other patients and their families.
Emergency Departments are reorganized to be a safe place to treat all emergency patients.
A stringent cleaning policy has been implemented throughout the hospital.
A strictly controlled visitor and masking policy is required for patient safety.
You can rest assured that we have made the necessary preparations to care for you in a safe, controlled and professional way.
We’re here, and we’re ready to provide the care you need.
Mountain Vista Medical Center continues to monitor the national and global situation of coronavirus disease 2019 (COVID-19) and is prepared to support our community and safely care for any ill patient. Out of an abundance of caution, we have activated hospital preparedness protocols to:
Prevent the spread of respiratory diseases, including COVID-19, within the facility.
Maintain the health and wellbeing of our employees.
Promptly identify and isolate patients with possible COVID-19 and inform the correct facility staff and public health authorities.
Care for patients with confirmed or suspected COVID-19 as part of routine operations, and potentially care for a larger number of patients in case of an escalating outbreak.
The health and safety of our patients, visitors, employees, and our communities remain our top priority. Birth partners, parents of patients who are under the age of 18 years old, attorneys of patients and companions for patients with intellectual and/or physical disabilities are not considered visitors but must be screened.
One (1) designated visitor per day
Desingated visiting hours are from 8 a.m.-8 p.m.
Visitor must be 12 years of age or older
Enter through the designated areas of the hospital
Screen for COVID symptoms by the screening questionaire
Wear a facemask (including children)
Hand sanitze upon entering and leaving the facility and any patient room
Maintain social distancing while in the facility
Remain in the patient's room during the visit
People waiting to visit a patient should wait in hospital waiting rooms until the time of their visit
COVID confirmed, PUI or End-of-Life Patients: One (1) visitor per day for 15 minutes and PPE must be worn inside the room - gown, gloves and surgical mask
Pediatric Patients: One (1) designated parent or legal guardian per day
Patients with physical or intellectual diabilities: One (1) support person over the age of 18 will be allowed for patients with physical or intellectual disabilities, regardless of the patient's COVID status. Support persons are not considered visitors. Support persons must: Adhere to the visitor guidelines and use appropriate PPE for the patient they are supporting.
Other special cirumstances not defined above must be reviewed on a case-by-case basis with hospital leadership and infection control
Facility entrances & open times:
ER main entrance 24/7
Outpatient entrance - 5 a.m. - 4:30 p.m.
Main entrance - 8 a.m. - 4:30 p.m.
Everyone on Steward properties should have a mask on, including all patients and visitors.
This new measure has been put in place for your protection, as well as the protection of patients and hospital staff.
We ask for your understanding and appreciate your cooperation in our commitment to keeping our community safe.
What to do if you're sick
Stay home except to get medical care
Stay home: People who are mildly ill with COVID-19 are able to recover at home. Do not leave, except to get medical care. Do not visit public areas.
Stay in touch with your doctor. Call before you get medical care. Be sure to get care if you feel worse or you think it is an emergency.
Avoid public transportation: Avoid using public transportation, ride-sharing, or taxis.
As much as possible, you should stay in a specific “sick room” and away from other people in your home. Use a separate bathroom, if available.
Limit contact with pets & animals: You should restrict contact with pets and other animals, just like you would around other people.
Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people with the virus limit contact with animals until more information is known.
Call Ahead before visiting your doctor
Call ahead: If you have a medical appointment, call your doctor’s office or emergency department, and tell them you have or may have COVID-19. This will help the office protect themselves and other patients.
Monitor your symtoms
Seek medical attention, but call first: Seek medical care right away if your illness is worsening (for example, if you have difficulty breathing).
Call your doctor before going in: Before going to the doctor’s office or emergency room, call ahead and tell them your symptoms. They will tell you what to do.
Medical Supplies Donations
At Mountain Vista Medical Center, we are humbled by the generosity of all who have inquired about donating medical supplies to support our staff and patients during the COVID-19 outbreak. Our medical supply chain team has worked diligently to procure necessary Personal Protective Equipment (PPE) for our health care workers who are on the front line. As COVID-19 continues to spread, and with the increased global shortage of supplies, ORMC is now gratefully accepting donations of needed supplies.
Donations must be in unopened, original packaging and in accordance with approved hospital standards. At this time, we are not accepting house made supplies.
Requested donation categories include:
Disinfection Wipes & Liquids
General Purpose Hand Cleansers
Disposable Head Covers/Caps
N95 Respirator Face Masks
Powered Air Purifying Respirators (PAPRs)
Disposable Face Masks
Donations can be delivered:
By Mail to: Mountain Vista Medical Center (Attention to Materials)
1301 S. Crismon Rd
Mesa, AZ 85209
In person (with scheduled delivery)
Please do not drop off. To schedule a drop off time/location, contact Suzi Collins at (480) 358-6366 or by emailing [email protected]