Hospitals of Steward Health Care System support the following rights for each patient:
- The right to receive considerate, respectful and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, gender identity or disabilities.
- The right of each patient to a reasonable response to his/her requests and needs for treatment or services within the hospital’s capacity, its stated mission, and applicable laws and regulations.
- The right of each patient to obtain a copy of any rules and regulations of the Hospital which apply to a person’s conduct as a patient.
- The right of each patient to considerate and respectful care, including consideration of the psychosocial, spiritual and cultural values that influence the perception of illness.
- The right of each patient to privacy during medical care, within the Hospital’s capacity to provide it, and to receive care in a safe setting, free from any form of abuse, neglect or harassment.
- The right of the patient to receive the name and specialty of any individual responsible for the care or the coordination of care upon request.
- The right of each patient to obtain an explanation as to the relationship, if any, of the Hospital and its physicians to any other health care facility or educational institution insofar as the relationship relates to the patient’s care or treatment.
- The right of each patient to refuse to be examined, observed or treated by students or other Hospital staff without jeopardizing the patient’s access to medical care.
- The right of each patient to receive prompt life-saving treatment in an emergency without discrimination on account of economic status or source of payment and without delaying treatment for purposes of determining insurance information, unless such delay can be imposed without material risk to the patient’s health. This right extends to all patients, including persons accessing care through the Emergency Department.
- The right of each patient to the confidentiality of his or her medical information. The patient or the patient’s legal representative will have access to the information contained within his or her medical record within the limits of the law.
- The right of each patient to refuse the removal of clothing.
- The right of the patient suffering from breast cancer to receive complete information on the alternative treatments, which are medically viable.
- The right of the patient to refuse to serve as a research subject, and to refuse any care or examination when the primary goal is educational or informational rather than therapeutic. No patient will participate as a research subject without his or her written consent.
- The right of each patient to receive effective management of pain.
- The right, if you are a maternity patient, if applicable, to receive information about the Hospital’s rate of cesarean sections and related statistics.
- The right of each victim of sexual assault to be provided with medically and factually accurate written information prepared by the commissioner about emergency contraception.
- The right of each female rape victim of childbearing age who presents at this hospital after a rape to be provided with medically and factually accurate written information prepared by the commissioner about emergency contraception.
- The right of each female rape victim of childbearing age who presents to the emergency department after a rape will be offered emergency contraception.
- The right of each female rape victim of childbearing age who presents to the emergency department after rape will receive initial emergency contraception upon request.
- The right of each patient, or patient’s representative, in collaboration with his or her physician, to participate in the development and implementation of the care plan, inpatient and outpatient, and including as applicable a discharge plan and pain management plan, and to make health care decisions to the extent permitted by law.
- The right of each patient to obtain information necessary, such as diagnosis, possible prognosis, benefits and risks to enable the patient to make treatment decisions that reflect the patient’s wishes.
- The right of each patient to know in advance who will perform each treatment or procedure and to request another physician or health care provider for treatment or consultation.
- The right of the patient (or the patient-designated representative) to participate in the consideration of ethical issues that arise in the care of the patient.
- The right of the patient to formulate advanced directives and to appoint a surrogate or health care agent (proxy) to make health care decisions in the event that the patient becomes unable to do so.
- The provision of care is not conditioned on the existence of an advance directive.
- The right of the patient to accept or refuse treatment to the extent permitted by law and to be informed of the consequences of such refusal.
- The right of each patient to request and receive from Patient Access Services any information the Hospital has available relative to financial assistance and eligibility for free hospital care.
- The right for each patient to receive upon request an itemized bill or other statements of charges submitted to any third party by the Hospital, and to have a copy of the itemized bill or statement sent to your attending physician.
- The right of all patients and their families requiring language interpretation or translation, those requiring large print/ Braille/audio videotape, and those requiring assistance with listening devices or those with other special needs, to receive such services and materials in a timely manner at no additional cost to the patient.
- The right to be free from restraints or seclusion in any form that is not medically necessary.
- The right to have someone of your choice remain with you for emotional support during your hospital stay or outpatient visit, unless your visitor’s presence compromises your or other’s rights, safety or health. You have the right to deny visitation at any time.
- The right of the patient to have a family member or representative of his/her choice and his/her own private physician notified promptly of his/her admission to the hospital.
- The right to voice your concerns about the care you receive. If you have a problem or complaint, you may talk to your doctor, nurse manager or a department manager. You may also contact the Hospital president or patient advocate. You have the right to be informed of the process around complaint resolution.
- You have the right to give or refuse consent for recordings, photographs, films, or other images to be produced or used for internal or external purposes other than identification, diagnosis, or treatment. You have the right to withdraw consent up until a reasonable time before the item is used.